Stock items are eligible for return within 15 days of receiving. Absolutely no returns on Made-to-Order & Custom Order merchandise. Absolutely no returns, refunds or exchanges on our Body Piercing Jewelry merchandise.

To be eligible for a return, your item 

• Must be in the same condition that you received it. 
• Be unworn or unused 
• Still have tags attached and be in its original packaging 
• You’ll also need the receipt or proof of purchase
• Must have been delivered to a US or Canadian address. Refunds for international orders will be made only for incorrect, damaged or faulty items.

To start a return, you can Email us. We will send you instructions on how and where to send your package or see below. 

Damages and related issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.

Return

We will notify you once we’ve received and inspected your return. If approved, we’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping address for all returns: 2247 Federal Blvd Suite 200, Denver, CO 80211

Contact us for any return or refund questions.

To RETURN MERCHANDISE and ensure prompt service please take the following steps: 

STEP 1

Contact Customer Service
Notify Nina Wynn Customer service within 30 days of receiving your order for any issue.
- Call us directly at 720-707-3616
- Service Hours are Monday-Friday 10am-5pm MST
- Email Customer Service

STEP 2

Fill Online Repair Authorization Form
Customer Service will provide you with a Return Authorization Number (RA #)

STEP 3
Mail us your packaged item along with the Return form.

Nina Wynn
ATTN: Customer Service RA #xxxxxxxxx
2247 Federal Blvd Suite 200, Denver, CO 80211

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

You can always contact us for any return or refund question.

Hours: Mon-Fri  9 AM - 5 PM EST

Please Note: The Return and refund policy is applicable only in the United States and Canada. For international orders, we do not accept returns unless the item is incorrect, damaged, or faulty.